Booking & Payment

To book your place on your chosen course please email shetlandacademyofbeauty@gmail.com and include your name, date of birth, address, mobile number and choice of course, someone will get back to you within 48 hrs.

For payment of your course you will be sent info/payment link for this via email. Once your practical date is booked payment MUST be made within 48 hours or your date will be cancelled. Once full payment is received you will be sent all relevant theory course work.

All theory course work must be completed a minimum of 48hrs before attending the practical class.

All students must be a minimum of 16 years to complete a course.

Training models must be a minimum of 18 years.

Cancelation or Rescheduling of dates

When you book and make payment for any training course, you are wavering your cancellation rights as per the Consumer Contracts Regulations. All course fees are non refundable. Training materials such as course manuals are sent at the time of payment. And any changes to dates must be made 14 days prior to course start date and will incur an administration fee of £50.

No shows. Any candidate who does not turn up for a course or cancels on the day of training or is outwith the 14 day date change policy will incur a fee of £150.

All courses are non refundable. If you wish to cancel a course booking you will receive a course credit which can be used towards any future booking and will incur a fee of £150.

Course pre requisites

It is the sole responsibility of the consumer to make all necessary inquiries with the governing body and insurance provider for their respective country in relation to accreditation/recognised qualification regarding any course. Please note that recognised accreditation varies between different countries, and The Shetland Academy Of Beauty takes no responsibility for accreditation, or recognition of any such accreditation out with the United Kingdom. For courses which require pre requisite qualifications, It is the sole responsibility of the candidate to ensure they have the relevant pre requisite qualifications required and can gain insurance on completion with their current qualifications.

Patch Testing

It is the sole responsibility of any candidate attending a course to ensure that any models they bring along with them have had the relevant patch tests carried out 24-48hours prior to the course please contact shetlandacademyofbeauty@gmail.com to arrange.

The techniques shown and taught within the content of all courses, when followed correctly, demonstrate safe procedures. All courses are taught in accordance with strict health and safety guidelines and consultation and patch test procedures. As with any treatment, there are inherent risks and it is the sole responsibility of the individual technician performing the treatment to adhere to these guidelines on patch testing etc and to be fully aware of the risks involved and explain them clearly to any client prior to any treatment being performed.

Course Times

Please note the total hours of course durations are a guideline and vary depending on class sizes and speed at which each individual candidate learns at.

Please arrive 10 minutes before the course start time to allow time to settle in. If you are more than 30 minutes late for your class you may be refused admission or your class time may be reduced. If you require extra time at the end of the day due to lateness you will incur a fee of up to £150.

Certificates

When booking your course please advise us with your full name as you would like it to appear on your certificate when booking. Please note any courses requiring case studies for certification, you will have up to 6 months to submit these.

Please note if you misplace or lose your certificate there is an administration fee of £25 per certificate to have it re-issued.

Medical Conditions

Please make us aware of any serious health conditions that may affect your practical training days. All students are required to disclose any medical conditions at the time of booking, as an important part of training is to deliver and receive treatments.

Learning Needs/Neurodiversity

Please make us aware of any additional requirements you may have in order for us to tailor the training day. For intricate treatments such as Eyelash extensions please ensure you bring along appropriate glasses/eyewear if required.

Course Content

Shetland Academy Of Beauty reserve the rights to make reasonable changes and adjustments to the course content when required.

Can I work professionally After the course?
All courses, (with the exception of the non accredited makeup course), are fully accredited and insurable on completion meaning you can work professionally straight away or start your own business etc.

What if I change my mind or want to change courses?
All courses are non refundable. If you wish to change or cancel you would receive a course credit which can go towards any future beauty course booking and will incur a fee of £150.

​Property Loss or Damage

It is your responsibility as the owner, to take care of any property you bring into the salon. We take no responsibility for any property which is lost or damaged, unless it is damaged by a member of staff due to carelessness.  Anything left in the salon will be held for 8 weeks, we will do our best to contact you to retrieve your property. If we don’t hear back within 8 weeks, the property will be destroyed or donated.

Safe Space

Shetland Academy of Beauty endeavours to be as safe a space as possible. We work with one or two students at a time. We are an anxiety-friendly space, and will do our best to make you feel as comfortable as possible. If you’d like to clarify anything ahead of visiting, please do reach out so we can chat and make any necessary arrangements.

Complaints and Feedback

Our priority is for you to be completely satisfied with the service you receive from us. We run a professional business so we aim to deliver the highest standards in everything we do. Complaints are rare but we take them very seriously, so we have a complaints policy and process, which we follow to make sure that things are put right where needed and we can learn from your feedback. If you are not happy with the service you receive, please tell a member of staff either before you leave the salon, or as soon as possible once you have left. We will listen to your feedback and ask any necessary questions to understand your complaint, we aim to resolve any complaints within 8 weeks at most.

Customer Complaints Policy

PROCESS:

Tell someone you’re not happy with the service you’ve received, as soon as reasonably possible.

Calmly and clearly explain the issue.

We’ll listen to your feedback and ask relevant clarifying questions, as necessary, to understand why you are making a complaint. We aim to resolve any complaints within eight weeks.

Where we believe your complaint is reasonable, we will re-do a part or all of the service again, as soon as possible, free of charge.

If we can’t fix the problem, we may offer a partial or full refund, depending on how reasonable we consider your complaint to be.

ALTERNATIVE DISPUTE RESOLUTION

If, after following our complaints policy, we still can’t agree on how to resolve the complaint to your satisfaction, as required by the Alternative Dispute Resolution for Consumer Disputes Regulations 2015, we will refer you to a certified alternative dispute resolution provider.

As mediators, they listen to both sides and help us to work towards a fair and reasonable compromise which is acceptable to both parties. It is not legally binding unless both parties agree to an outcome, but it is a cheaper and quicker alternative than taking legal action.

Please note there is a small charge for this service, for both the client and the academy.

Contact details of the ADR provider will be provided upon request.